Returns & Cancellation Policy – Trinity Spices

Last Updated: August 2025

At Trinity Spices, we are committed to providing premium-quality spices, dry fruits, saffron, and rose petals. While we ensure that every order is packed with care, we understand that issues may arise. This policy explains how returns and cancellations are handled.

 

1. Returns Policy

Since our products are perishable, returns are accepted only under the following conditions:

• You received the wrong product.

• The product was damaged or defective upon delivery.

• The issue is reported within 48 hours of delivery, with clear photo/video proof.

Non-Returnable Items

• Products that have been opened, used, or partially consumed.

• Products returned without original packaging.

• Change of mind after purchase.

 

2. Refund & Replacement

• Once your return is approved, you may choose between a full refund (processed within 7–10 working days) or a replacement product.

• Refunds will be issued to the original payment method.

• Shipping charges are non-refundable (unless the error was on our side).

 

3. Order Cancellations

• Orders can be cancelled only before dispatch.

• Once the order has been shipped, it cannot be cancelled.

• For prepaid orders, refunds for cancellations will be processed within 7–10 working days.

 

4. How to Initiate a Return or Cancellation

To request a return, replacement, or cancellation, please contact our support team:

Email: support@trinityspices.com
Phone: +91 98436 20264

Please provide your order number, reason for return/cancellation, and photo/video proof (if applicable).

 

5. Our Commitment

We strive to ensure customer satisfaction by delivering only the finest products. In the rare event of an issue, our team will provide a quick and fair resolution.