Return Policy – Trinity Spices

Last Updated: August 2025

At Trinity Spices, we take pride in offering premium-quality spices, dry fruits, saffron, and rose petals. Your satisfaction is very important to us. Please read our Refund & Return Policy carefully before placing an order.

 

1. Eligibility for Returns

Due to the perishable nature of our products, returns are accepted only under the following conditions:

• You received the wrong product.

• The product was damaged or defective at the time of delivery.

• The issue is reported within 48 hours of delivery, along with clear photos/videos as proof.

 

2. Non-Returnable Items

We do not accept returns for:

• Products that have been opened, used, or partially consumed.

• Products returned without original packaging.

• Change of mind after purchase.

 

3. Refund Process

• Once your return request is approved, a refund will be issued to your original payment method within 7–10 working days.

• In case of replacement, a new product will be shipped at no extra cost.

• Shipping charges are non-refundable (unless the error was on our side).

 

4. Cancellations

• Orders can be cancelled before dispatch only.

• Once shipped, cancellations are not possible.

 

5. How to Request a Return/Refund

To request a return, replacement, or refund, please contact us at:

Email: support@trinityspices.com
Phone: +91 98436 20264

Please include:

• Order number

• Reason for return

• Photo/video proof (if applicable)

 

6. Our Commitment

We ensure that every order is packed with care, hygiene, and quality. In rare cases of issues, we are here to support you with a hassle-free resolution.